Privacy Policy – Returns & Exchanges
Customer Satisfaction
At Gerbs Allergen Friendly Foods, customer satisfaction is one of our primary goals. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase to the best of our ability. With that said, we are a small wholesale food manufacture without endless resources like some of the massive retail chains. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
Please follow these three easy steps to return your item for return or exchange. Please note, Gerbs will only accept returns on unopened, unaltered product in its original Gerbs factory sealed packaging within 30 days of receiving the goods from Gerbs. After this time frame, you will need to qualify for special circumstances based upon your unique case.
Remember we are a Top 10 Food Allergen Free facility, cross contamination issues are one of our highest preventatives, thus please do not attempt to return opened packages, they will be documented, photographed and destroyed.
Step 1:
Please make a copy of your original sales receipt and any email correspondence pertaining to this return; and include these documents.
Step 2:
The customer assumes all return shipping fee’s back and forth to Gerbs. Box up your unopened merchandise. Please allow a minimum of 21 days for us to receive and process your return, depending upon your distance from our facility and the method of shipment. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).
ALL RETURNS MUST BE UNOPENED, ANY OPENED OR PARTIALLY OPENED PRODUCT WILL BE REJECTED AND if you choose, will be RETURNED TO YOU WITH ADDITIONAL SHIPPING COSTS. We are sorry for the inconvenience.
Step 3:
Please enter our email address for tracking purposes: sales@mygerbs.com
Security
At Gerbs Allergen Friendly Foods, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Gerbs Gourmet Seeds is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe. You will also notice that the entire Gerbs Gourmet Seeds website is secured with HTTPS, you’ll notice this in the upper left hand corner.
Your Privacy
At Gerbs Allergen Friendly Foods, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.
Contact Us
If your question or comment is relative to your www.mygerbs.com order, call 401-231-5181 and speak with one of our friendly Customer Service professionals or email us at sales@mygerbs.com.
How to Order
Ordering online from the Gerbs Allergen Friendly Foods is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total dollar amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
Pricing, Payment & Sales Tax
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases, as well as PayPal. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping.
Shipping:
Online Orders:
At Gerbs Allergen Friendly Foods, most orders are processed ship out from our warehouse within 24-48 hours upon payment receipt. Standard UPS Ground packages will be received within 1-5 business days depending upon your location from Gerbs in Rhode Island. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. UPS will not deliver to P.O. Boxes.
Terms Of Use
This website is operated by Gerbs Allergen Friendly Foods. All inquiries may be directed to:
GERBS
92 Allendale Ave
Johnston, RI 02909
United States of America
Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the MyGerbs.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the MyGerbs.com website.
These Terms and Conditions May Change
Gerbs Allergen Friendly Foods reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the MyGerbs.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.
Use of Web Site
The MyGerbs.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Gerbs Gourmet Seeds, goods and services and/or to otherwise transact business with or contact Gerbs Gourmet Seeds., on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer.
Copyright Notice
All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Gerbs Gourmet Seeds and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Gerbs Gourmet Seeds, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Gerbs Gourmet Seeds The entire content of the MyGerbs.com website is copyrighted as a collective work under U.S. and other applicable copyright laws, and Gerbs Gourmet Seeds. owns a copyright in the selection, coordination, arrangement and enhancement of the content. The content of MyGerbs.com website, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Gerbs Gourmet Seeds. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Gerbs Gourmet Seeds. reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining the express written permission of Gerbs Gourmet Seeds.
Submissions
We welcome your comments regarding the MyGerbs.com website however, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to MyGerbs.com shall be and remain the exclusive property of Gerbs Gourmet Seeds. Your submission of any such comments shall constitute an assignment to Gerbs Gourmet Seeds of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Gerbs Gourmet Seeds will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that MyGerbs.com shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Gerbs Gourmet Seeds. harmless from and against any and all claims, damages, costs and expenses, including attorneys’; fees, arising from or related to your use of the site, including, without limitation, your use of this MyGerbs.com website in violation of these Terms of Use.
Personal Information
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
Cookies
As you visit the MyGerbs.com website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with re-targeting advertising on other sites based on your previous interaction with MyGerbs.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit the page http://www.adroll.com/about/privacy to opt out of AdRoll and their partners’ targeted advertising.
Security
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as credit card information.
