How can we help?
Answers to the questions families ask us most, about ordering, our policies, and living with food allergies.
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Ordering & Shipping
Getting your order to you, our products, and how we pack and ship.
Once we have payment, we ship within 8–24 hours, and the average transit is 1–4 days depending upon the shipping location from our facility in Rhode Island.
We support our Troops. Gerbs ships to Military Addresses at reduced Postal Rates.
Although our site does not currently offer International Shipping (other than Canada), you may contact us with a request.
Gerbs will only accept returns on unopened, unaltered product in its original Gerbs factory-sealed packaging within 30 days of receiving the goods. After this period, you will need to qualify for special circumstances.
The customer assumes all return shipping fees. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges). ALL RETURNS MUST BE UNOPENED.
For return tracking, email us at [email protected].
You may direct further inquiries to Customer Service at (401) 231-5181 or email us at [email protected].
Yes, all Gerbs products may be picked up at our factory. At checkout, just select "Local Pickup" instead of the other shipping options.
No, you do not need to register to place an order. Simply choose "Guest Checkout."
Getting melted chocolate in the mail is not fun. The warm-weather ice pack fee ends most likely mid-October, once temperatures cool.
Yes. Gerbs products are made on dedicated equipment, free from the Top 14 allergens, and are Certified Gluten-Free, Kosher, Non-GMO, and Vegan.
Gerbs food products are sourced from all over America and globally depending upon the product. Please email us with any specific questions: [email protected].
Although we are a dedicated allergen-friendly facility, if you have specific concerns about any Gerbs product or ingredient, please email us before ordering: [email protected].
All Gerbs Dried Fruits contain no added chemicals and are Sulphur Dioxide Free, Potassium Sorbate Free, Sodium Benzoate Free, and Sodium Nitrate/Nitrite Free.
We strongly recommend storing in an airtight (dark-colored/opaque) container in a cool, dark environment like a pantry or kitchen cabinet, away from direct sunlight or excessive heat. You can also store Gerbs products in freezer zip-lock bags in your freezer for extended freshness.
Pumpkin, sunflower, and hemp seeds come in the shell or out of the shell. "In the Shell" is commonly referred to as "whole." "Out of the Shell" is commonly known as kernels or hearts. Whole hemp and pumpkin may be eaten in their entirety to increase fiber intake but may also be cracked open. It is not recommended to eat whole sunflower seeds in their entirety as the shell is too tough for most to digest.
Currently, we do not offer bar-code-ready retail products. It is, however, something we may consider in the future.
Yes, we do offer bulk discounts on all Gerbs Allergy Friendly products depending upon the pounds ordered. You will see those options during the ordering process.
Privacy & Policy
How we protect your information and the terms of using our site.
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information, such as bank details and credit card information.
At Gerbs Allergy Friendly Foods, your personal information is confidential. We do not rent, sell, barter, or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information, and email address. We use this information to fulfill your order and to communicate with you about your order.
If your question or comment relates to your mygerbs.com order, call (401) 231-5181 and speak with one of our friendly Customer Service professionals, or email us at [email protected].
Ordering online from Gerbs Allergy Friendly Foods is easy. Simply choose the items you wish to purchase and add them to your shopping cart. When you are ready, click the checkout button and proceed to the secure checkout area. You can order as a guest or create an account to save your details.
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept major credit cards for online purchases, as well as PayPal and Amazon Pay. All orders are subject to verification and acceptance before shipping. Sales tax is applied where required by law.
Most orders are processed and shipped from our warehouse within 24–48 hours upon payment receipt. Please allow up to 2–3 weeks for delivery in rare circumstances. When checking out, please specify a physical street address.
This website is operated by Gerbs Pumpkin Seeds Company Inc. (92 Allendale Ave, Johnston, RI 02909). Your use of this website is governed by these terms and conditions. By using the site you agree to follow these rules and to be bound by them.
Gerbs Pumpkin Seeds Company Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website constitutes your agreement to the updated terms. Please review these terms periodically.
This website is for the sole use of individuals wishing to review, consider, or purchase Gerbs products. The allergy information on this website is for informational purposes only and is not a substitute for professional medical advice. Always seek the advice of your physician or other qualified health care provider with any questions about your food allergies.
All content on this site (text, images, and design) is the exclusive property of Gerbs Pumpkin Seeds Company Inc. and is protected by copyright law. You may not copy, reproduce, or distribute site content without prior written permission. You may download or print content for your own personal, non-commercial use only.
Any feedback, notes, messages, ideas, or suggestions you send to Gerbs shall remain the exclusive property of Gerbs Pumpkin Seeds Company Inc. Your submission constitutes an assignment of all rights in the submission. We will be entitled to use any material you submit for any purpose, without restriction or compensation.
You agree to defend, indemnify, and hold Gerbs Pumpkin Seeds Company Inc. harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the site or your violation of these Terms of Use.
When you interact with us, we automatically receive certain types of information such as content you view, the date and time you view it, and products you purchase. This statistical information is used to monitor usage and for advertising purposes. This information does not include personally identifiable information.
As you visit mygerbs.com, cookies will be placed on your computer so that we can understand what you are interested in and present you with relevant advertising. Our advertising partners do not collect personal information such as your name, email address, or telephone number. You can disable cookies in your browser, though some site features may stop working.
Allergy Questions
General education for families navigating food allergies.
- A food allergy occurs when the immune system reacts to a certain food. The symptoms typically include hives, swelling of the throat or tongue, nausea, and loss of consciousness.
- A food intolerance is caused by an enzyme deficiency; it does not involve the immune system. Lactose intolerance is an example. A person with lactose intolerance lacks the enzyme needed to digest milk sugar. When the person eats milk products, symptoms such as gas, bloating, and abdominal pain may occur.
Symptoms include itchy rash or hives, swelling of the lips, tongue, or mouth; nausea; abdominal pain; vomiting; diarrhea; watery or itchy eyes; runny nose; shortness of breath; and/or wheezing. Reactions range from mild to severe and usually appear within minutes to two hours of eating.
Anaphylaxis is a severe allergic reaction that is potentially fatal. It is caused by food allergy, insect stings, medication, and in rare cases, latex. During anaphylaxis, a person may experience a drop in blood pressure, loss of consciousness, or respiratory distress. It requires immediate treatment with epinephrine and a call to emergency services.
Strict avoidance of the allergy-causing food is the only reliable way to prevent a reaction. Read ingredient labels for all foods. If a product doesn't have a label, allergic individuals should not eat that food. When in doubt, contact the manufacturer or choose foods made on dedicated, allergen-free equipment, like ours.
The skin prick test is the preferred method of testing for food allergies. A blood (RAST/IgE) test is sometimes used instead. A negative result virtually confirms that the patient is not allergic to that food. However, a positive result only indicates the possibility of a reaction. A supervised oral food challenge is often needed to confirm positive results. Always consult a board-certified allergist.